THENEWTEE

At The New Tee, we are committed to providing top-quality graphic apparel. Because each item is custom-printed and made to order especially for you, please review our shipping, cancellation, and return policies below.

1. Shipping & Delivery
All orders are custom-printed on demand.
• Production Time: Please allow 2 to 5 business days for your items to be printed, packaged, and prepared for dispatch.
• US Domestic Shipping: Standard delivery typically takes 3 to 7 business days after production.
• International Shipping: Delivery typically takes 10 to 20 business days, depending on destination and local customs clearance.
• Order Tracking: A shipping confirmation email with an active tracking link will be sent automatically once your package leaves the fulfillment facility.

2. Order Changes & Cancellations
• Before Production: You can modify or cancel your order before it enters production using the direct link provided in your order confirmation email.
• After Production: Once production begins, orders cannot be changed or canceled due to the customized nature of on-demand manufacturing.
• Digital Goods & Tips: Digital downloads, tips, and donations are final sale and non-refundable once completed.

3. Damaged, Defective, or Incorrect Items (30-Day Guarantee)
If your order arrives damaged, defective, or with printing errors, please contact us within 30 days of delivery:
1. Place the item on a flat, well-lit surface with the print defect and the garment tag clearly visible.
2. Take clear, focused photos of the issue.
3. Submit a support ticket via our Contact Us page or email us directly at support@thenewtee.com with your Order Number and attached photos.
Our support team will review your case within 24 to 48 business hours and issue a free replacement or a full refund. You will not be required to return the damaged product, and there are no restocking or return shipping fees.

4. Returns & Exchanges
Because all items are custom-made to order, we do not accept general returns or exchanges for buyer's remorse, incorrect color choices, or sizing errors. Please consult our sizing charts on the product pages before placing your order.
Approved refunds are processed back to your original payment method:
• PayPal: Funds typically appear in your account balance within 24 business hours.
• Credit / Debit Cards: Funds typically reflect on your bank statement within 5 to 10 business days, depending on your card issuer.

5. Customs, Duties & Import Taxes
International shipments may incur import taxes, customs duties, and handling fees upon arrival in the destination country. The recipient is responsible for complying with local import regulations and paying any applicable clearance fees.

6. Accepted Payment Methods
We securely accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, along with Klarna, AfterPay, and local payment methods where supported.

7. Merchant of Record
Orders, payment processing, fulfillment logistics, and related customer support operations are handled in partnership with our Merchant of Record, Fourthwall.com.